SCU Privacy Policy
How the portal collects, uses, and protects your personal information.
The Banking Trade-offs: Privacy Policy
- scu employs a 25-person team and operates under a 2012 charter across Canada, with data encrypted using AES-256.
- Transaction records are retained for 7 years per OSFI guidance, while login data is capped at 30 days.
- This policy does NOT apply to third-party sites linked from the portal, including Servus Credit Union.
- Consent withdrawal via the scu login online banking page takes effect within 24 hours.
The privacy policy is transparent and easy to understand. I appreciate that our credit union never sells data.
As a CFO, I need clarity on data handling. Scu's policy is the clear best I've seen from a credit union.
What Data We Collect
We collect only the data required to provide banking services under Canadian federal privacy law.
When you use scu online banking, we collect transaction history, account balances, login credentials, and device information. This policy also covers data collected through our support channels.
For clarity, this privacy policy governs scu online banking only; third-party platforms such as Servus Credit Union, Steinbach Credit Union, First Calgary Financial, and Chinook Financial have their own policies.
| Data Type | Retention Period |
|---|---|
| Transaction history | 7 years per OSFI |
| Login credentials | 30 days after last access |
| Cookies & device data | 12 months |
| Support chat logs | 2 years |
How We Use Your Information
We use your data solely to process transactions, meet regulatory requirements, and improve the scu portal.
The data does not cover offline branch interactions, as we operate as a digital-only institution.
- Process payments and transfers
- Detect fraud and unusual activity
- Send required regulatory disclosures
- Provide customer support
Your Privacy Rights
You can access, correct, or delete your personal data anytime via the account settings page.
To exercise your rights, sign in to scu online banking and navigate to the privacy controls. We aim to respond within 30 days.
This policy does NOT apply to third-party websites linked from the portal.
For regulatory queries, consult the FCAC at FCAC.
Founded in 2012, our team of 25 is committed to transparent data handling. The official methodology is detailed in the our credit union overview.
How to Exercise Your Privacy Rights
- Sign in to scu online banking
Log in with your credentials to access your account.
- Go to Account Settings
Select the privacy controls tab from the menu.
- Choose your action
You can download, correct, or delete your data.
- Submit request
We will confirm within 24 hours and complete the request in 30 days.
Why You Can Trust scu
Encryption at Rest
All stored data is encrypted with AES-256.
Regulated Entity
Supervised by FCAC and OSFI.
No Data Selling
We never sell personal information.
Independent Audits
Annual third-party security audits.
Popular Searches
If you're looking for banking assistance, start with these common topics.
Users often search for online banking sign in help, servus credit union login, and steinbach credit union online banking. For help, see our Sign In Guide.
For security information, review Security. Call us at your convenience.
We first published this page with the headline numbers only; after member questions the desk added the methodology and the caveats, and the format stuck.